Introduction to Forevermark Petit Blue Cabinets
Forevermark Petit Blue cabinets are among the most sought-after options in contemporary kitchen design. Known for their soft, refined blue tone and clean Shaker-style profile, these cabinets effortlessly blend elegance with practicality. They bring a touch of sophistication and calm to any kitchen space, working beautifully with marble, wood, or stainless-steel accents.
Beyond their aesthetic appeal, Forevermark Petit Blue cabinets are highly durable and crafted with precision. They feature solid wood doors, soft-close mechanisms, and sturdy plywood box construction. As part of the Forevermark brand, these cabinets also reflect a commitment to eco-friendly production, affordability, and consistent quality.
However, even with careful planning, mistakes can happen when ordering cabinetry. One of the most common issues homeowners face is receiving cabinets in the wrong size. In such cases, understanding the return policy and the steps for resolving sizing errors is essential. This article explores what to do if you’ve ordered Forevermark Petit Blue cabinets in the wrong size, how the return process works, and how to prevent sizing mistakes in the future.
Understanding Forevermark’s Return and Exchange Policies
Forevermark Cabinetry works with authorized dealers to distribute its products across the United States. Because of this structure, Forevermark itself does not handle direct returns—the return and exchange policies are managed by the retailer or dealer from whom you purchased the cabinets.
In general, most dealers follow similar guidelines when it comes to returns, especially regarding issues like incorrect sizes or damaged products. Key points to remember include:
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Returns are often accepted only for unopened, undamaged cabinets.
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Custom or assembled cabinets may not be eligible for returns since they are built or packaged specifically for your order.
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A restocking fee may apply for returns depending on the dealer’s policy.
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Return time windows typically range from 7 to 30 days after delivery.
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Approval from the retailer is required before initiating any return.
Therefore, before purchasing Forevermark Petit Blue cabinets, it’s crucial to review the return and exchange terms set by your chosen dealer.
When You Can Return Forevermark Petit Blue Cabinets
If the cabinets you received do not match the size you ordered, you may be able to return or exchange them under specific conditions. The return usually depends on whether the sizing mistake was made by the retailer or the customer.
1. Incorrect Size Due to Retailer Error
If the wrong size cabinets were shipped due to an error on the retailer’s end—for example, if your order specified 30-inch base cabinets but you received 36-inch ones—then the dealer will typically accept the return at no cost to you. In these cases:
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The dealer arranges for pickup or return shipping.
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You receive replacement cabinets in the correct size.
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No restocking fee applies.
It’s important to contact the retailer immediately upon discovering the error and provide supporting documentation such as the order invoice, photos of the received products, and packaging labels.
2. Incorrect Size Due to Customer Error
If you mistakenly ordered the wrong cabinet size—for instance, miscalculating your kitchen layout or selecting the wrong base or wall cabinet dimensions—returns become more complicated. Many retailers treat this as a customer error, and the policies may include:
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Returns accepted only if the cabinet boxes are unopened and undamaged.
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Customer pays for return shipping and any restocking fees.
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Exchanges may be available at the customer’s expense.
Because each retailer’s policy may vary, it’s best to communicate openly with your dealer to see if an exception can be made, especially if you’re a repeat customer or placed a large order.
How to Initiate a Return for Incorrect Sizes
If you find that your Forevermark Petit Blue cabinets are the wrong size, follow these steps to initiate a smooth return or exchange process:
Step 1: Review Your Order Confirmation
Check your order details and compare them against the products you received. Ensure the size discrepancy is clearly documented—this information is critical for approval.
Step 2: Contact Your Retailer Immediately
Notify your retailer as soon as possible, ideally within 48 hours of delivery. Most dealers have strict time limits for filing return claims. Include:
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Your order number
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Proof of purchase
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Photos showing the cabinet size or label discrepancies
Step 3: Request a Return Authorization
Retailers typically require a Return Merchandise Authorization (RMA) before accepting returns. Do not ship items back without obtaining this authorization, as doing so can void your eligibility for a refund.
Step 4: Prepare the Cabinets for Return
Cabinets should be:
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Unassembled and in their original packaging.
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Free from damage, scratches, or installation attempts.
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Clearly labeled with the RMA number on the package.
Step 5: Arrange Shipping
Depending on who made the sizing error, either you or the retailer will handle return shipping. If it’s your mistake, you’ll likely pay for shipping costs. If the retailer made the error, they will provide prepaid labels or arrange carrier pickup.
Step 6: Confirm Refund or Exchange
Once the retailer receives and inspects the returned cabinets, they will issue a refund or send replacements. The timeframe for this process varies but usually takes one to three weeks.
Exceptions to the Return Policy
While Forevermark Petit Blue cabinets can often be returned if the sizes are incorrect, there are several exceptions to be aware of.
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Assembled or Installed Cabinets
Once a cabinet has been assembled or installed, it cannot be returned, even if it’s the wrong size. This is because the assembly process can alter the cabinet’s condition. -
Custom Modifications
Any cabinets modified, drilled, or altered in any way cannot be returned. Retailers cannot restock or resell modified items. -
Open or Damaged Boxes
Cabinets that have been unboxed and exposed to handling, scratches, or dents are typically ineligible for return. -
Time Limits
Most dealers require return requests within a specific period, usually 7–14 days after receipt. Delays may forfeit your return eligibility. -
Discontinued Products
If Forevermark discontinues the Petit Blue line or updates its sizing standards, older cabinets may not be accepted for return.
Always review the fine print of your retailer’s return policy before finalizing your order to avoid unexpected complications.
How to Avoid Ordering Incorrect Sizes
Preventing incorrect cabinet sizes is the best way to avoid the hassle of returns. Here are essential steps to ensure accurate ordering:
1. Take Precise Measurements
Use a reliable measuring tape to determine wall lengths, ceiling height, appliance space, and window placement. Double-check all dimensions before finalizing your cabinet list.
2. Work with a Professional Designer
Most Forevermark dealers offer design services or 3D layout renderings. Working with a designer ensures that your cabinet sizes align with your kitchen’s actual dimensions.
3. Confirm Cabinet Specifications
Forevermark cabinets are available in standard sizes, so confirm measurements for each cabinet type—base, wall, pantry, and corner cabinets—before ordering.
4. Verify Before Checkout
Before placing your order, review your shopping cart to ensure all cabinet dimensions match your design plan.
5. Keep Documentation
Save all emails, invoices, and receipts related to your order. These documents will serve as proof in case a size discrepancy arises later.
By taking these precautions, you can greatly reduce the likelihood of ordering incorrect cabinet sizes and avoid costly returns.
The Role of Dealers in Return Processes
Forevermark Cabinetry operates through a network of authorized distributors and retailers, meaning your dealer is your main point of contact for returns and exchanges. Dealers play a crucial role in handling order issues, including:
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Order verification and confirmation – ensuring that the right cabinets are sent.
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Customer support – guiding you through the return or exchange process.
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Inspection and restocking – checking returned cabinets for resale eligibility.
Reputable dealers will often go the extra mile to assist you, especially if you notify them quickly about the size issue. Establishing a good relationship with your retailer can make resolving such matters smoother.
Refunds, Exchanges, and Store Credits
When returning Forevermark Petit Blue cabinets, you’ll typically be offered one of three resolutions depending on the situation:
1. Full Refund
Granted when the retailer made the sizing error or when you meet all return conditions (unopened boxes, timely request, etc.). Refunds are usually issued within 7–14 business days after inspection.
2. Exchange
If you ordered the wrong size, you can often exchange the cabinets for the correct dimensions by paying for shipping and any price differences.
3. Store Credit
Some retailers issue store credits instead of cash refunds, particularly for special-order or discontinued items. This allows you to purchase other Forevermark products without financial loss.
Warranty Coverage vs. Return Policy
It’s important to distinguish between Forevermark’s warranty and a retailer’s return policy.
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The warranty covers defects in material or workmanship, not incorrect sizing or ordering mistakes.
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The return policy handles issues like size mismatches, shipping errors, or unwanted items.
Understanding this difference ensures you approach the right process for your issue.
Handling Freight and Shipping Issues
In rare cases, cabinet size discrepancies may arise due to shipping or labeling mistakes. For instance, the correct size may have been ordered, but the wrong size was packed or mislabeled by the distributor.
In these cases:
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Contact your retailer immediately with shipping documentation and product photos.
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Retain all packaging until the issue is resolved.
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The dealer will contact the freight carrier or distributor to file a claim and arrange replacements.
This process may take some time but ensures that your replacement cabinets arrive correctly and without additional cost to you.
Tips for Successful Replacement Orders
If you’ve returned Forevermark Petit Blue cabinets due to incorrect sizes and are preparing to reorder, keep these tips in mind:
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Request a new layout review before placing your replacement order.
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Confirm part numbers and cabinet dimensions to prevent repeat errors.
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Ask for written confirmation from the dealer detailing the corrected sizes.
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Order extra filler strips or trim pieces—these can help adjust for minor measurement variations during installation.
Doing this ensures your next shipment arrives exactly as needed and installation proceeds smoothly.
Customer Satisfaction and Brand Reliability
Forevermark Cabinetry has built a strong reputation for customer satisfaction, thanks to its reliable product quality and dependable dealer network. Even in cases of size discrepancies, most customers report positive experiences with replacements or returns when handled promptly.
The Forevermark Petit Blue collection, in particular, continues to receive high praise for its durable construction and elegant design. With a clear understanding of the return process and good communication with your dealer, resolving size-related issues is typically straightforward.
Conclusion
Yes, you can return Forevermark Petit Blue cabinets if the sizes are incorrect, but the process depends on your retailer’s specific policy and whether the sizing mistake was your fault or the dealer’s. If the error originated from the retailer, returns are usually free of charge and promptly handled. However, if the incorrect size was ordered by the customer, returns may be subject to restocking fees and shipping costs.
By carefully reviewing your order, measuring accurately, and maintaining open communication with your dealer, you can minimize complications and ensure a smooth return or replacement experience. Forevermark’s dedication to quality and its robust dealer support system ensure that even when sizing issues occur, customers receive fair and professional assistance.
Frequently Asked Questions
Q1: Can I return Forevermark Petit Blue cabinets if I’ve already assembled them?
A1: Unfortunately, no. Once cabinets have been assembled or installed, they can’t be returned because they’re no longer in resalable condition.
Q2: How long do I have to return incorrect cabinet sizes?
A2: Most retailers allow returns within 7–30 days of delivery. Always check your dealer’s specific timeframe to avoid missing the return window.
Q3: Who pays for shipping when returning the wrong size cabinets?
A3: If the retailer made the error, they cover the shipping costs. If the mistake was on your end, you are typically responsible for return shipping.
Q4: What happens if I ordered the wrong size but haven’t opened the boxes yet?
A4: If the boxes remain unopened and undamaged, many retailers will accept the return, though a restocking fee may apply.
Q5: Does Forevermark itself handle returns directly?
A5: No. Returns and exchanges are managed through the authorized retailer or distributor from whom you purchased the cabinets, as Forevermark sells exclusively through its dealer network.
